Tuesday, October 18, 2011

OUI ! What we provide and what we guarantee our guests...


Oui ...What we do...We guarantee some very specific services that we believe you, as our guest, deserve.


  • We ensure a "small group" remains just that - a "small group" ! - The group size on each of our tours is a maximum 8-16 guests. Many of our trips sell out completely meaning group size is 16 guests, and some trips average 12-14 guests. Our experience has been that limiting our group size to 8-16 guests per tour creates the ideal ambiance for guests to easily mingle and get to know each other, yet still maintain their independence. We also limit our group size in order to preserve each guest’s personalized experience, and ensure our famous quality customer service.

  • We include MOST meals and ALL beverages (BOTH alcoholic and non-alcoholic) in our tour prices ! - We always include pre-dinner cocktails, welcome cocktails, plus premium, classified and "Grand Cru" wines at all groups meals during each of our tours. If we don't include a meal on any particular day, we always have a list of our favorite cafés, brasseries and restaurants that we recommend and will be happy to reserve for you.

  • We ALWAYS provide our guests the BEST rooms at every hotel we use on our tours ! - We always reserve the VERY BEST for our guests ! Plus there is NEVER any hotel hopping on our tours. We select one exclusive, luxurious, historical establishment for the entire 5 nights of each tour.

  • Our scheduled walks are ALWAYS guided ! - We always guide our walks !! Our guides are experienced and have walked our trails repeatedly each season - even in their off season, and are knowledgeable about what each trail has to offer. Our guides accompany every walk on every tour where optional and scheduled walks are included. And our guides remain with the group during the entirety of each walk. We believe your walks with us should always be fun, interesting and a time to sit back and enjoy the views along the trail while someone else takes charge and shows you the way! We have specially designed all of our trails exclusively to share with our guests. A second guide drives the support van.

  • We ALWAYS provide van support for our walks ! - In addition to providing guides who accompany each walk on our tours, we always provide a support van whose sole responsibility is to meet the group at designated points throughout each walk to provide more refreshments and snacks, collect any purchases made during visits along our trails, and provide a ride to any guest who needs a break.